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SHIPPING & RETURNS

SHIPPING POLICY

Processing Time:

  • Orders are typically processed and shipped within 1-3 business days after payment confirmation, excluding weekends and holidays.

Shipping Methods:

  • We offer standard and expedited shipping options.

  • Shipping costs and delivery times vary depending on the selected shipping method and destination.

Shipping Rates:

  • Shipping rates are calculated based on the weight of the package and the destination.

  • Customers can view the shipping costs during the checkout process before completing their purchase.

Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

  • Tracking details allow you to monitor the status and location of your package during transit.

Delivery Estimates:

  • Estimated delivery times are provided during the checkout process and are based on the shipping method selected and the destination.

  • Please note that delivery times may vary due to factors such as carrier delays or customs processing.

International Shipping:

  • We offer international shipping to select countries.

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.

Delivery Issues:

  • In the event of a lost or damaged package, please contact us immediately to initiate a claim with the carrier.

  • We will work with the carrier to resolve the issue and ensure a satisfactory outcome for you.

Address Accuracy:

  • Please ensure that your shipping address is accurate and complete to avoid delivery delays or misdeliveries.

  • We are not responsible for packages that are undeliverable due to incorrect addresses provided by the customer.

Shipping Restrictions:

  • Some products may be subject to shipping restrictions or regulations based on their contents or destination.

  • We comply with all applicable shipping regulations and restrictions.

Returns Due to Non-Delivery:

  • If a package is returned to us due to non-delivery (e.g., incorrect address, failure to collect from the post office), the customer will be responsible for any additional shipping charges to reship the package.

Contact Us:

  • If you have any questions or concerns regarding shipping, please contact our customer service team for assistance.

Thank you for shopping with us! We strive to provide you with a seamless and reliable shipping experience.

RETURNS & EXCHANGE POLICY

Return and Exchange Policy

Eligibility:

  • To be eligible for a return or exchange, items must be unused, unopened, and in their original condition and packaging.

  • Returns or exchanges may be requested within two (2) days of the purchase date.

Non-Returnable Items:

  • Certain items are not eligible for return or exchange, including:

    • Used or opened products

    • Gift cards

    • Final sale items

Return Process:

  1. Initiating a Return:

    • To initiate a return, please contact our customer service team to request a return authorization.

    • Provide your order number and details of the item(s) you wish to return.

  2. Return Authorization:

    • Once your return request is approved, we will provide you with a return authorization number and instructions on how to proceed.

  3. Shipping the Item(s):

    • Customers are responsible for the cost of return shipping.

    • Please securely package the item(s) and include the return authorization number on the package.

  4. Refund Processing:

    • Upon receipt and inspection of the returned item(s), we will process your refund.

    • Refunds will be issued to the original form of payment within [insert number] business days.

Exchange Process:

  1. Initiating an Exchange:

    • To initiate an exchange, please contact our customer service team to request an exchange authorization.

    • Provide your order number and details of the item(s) you wish to exchange.

  2. Exchange Authorization:

    • Once your exchange request is approved, we will provide you with an exchange authorization number and instructions on how to proceed.

  3. Shipping the Item(s):

    • Customers are responsible for the cost of return shipping and any price difference for the exchanged item(s).

    • Please securely package the item(s) and include the exchange authorization number on the package.

  4. Exchange Processing:

    • Upon receipt and inspection of the returned item(s), we will process the exchange.

    • The exchanged item(s) will be shipped to you promptly.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

Contact Us:

  • If you have any questions or concerns regarding our return and exchange policy, please contact our customer service team for assistance.

Thank you for shopping with us! We strive to ensure your satisfaction with every purchase.

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